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"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"Had Abe out to correct a clogged drain on a Sunday morning. Snaking didn’t work so he called for the water jet truck. Tony came out and they ran a camera and found a break. Tony explained to us that this break should have been caught when they were last out and it will be fixed free of charge under their warranty. They were both very professional and thorough, explaining every step as they went along. Gotta love a company that stands bytheir"

"I had a sewage pump fail with flooding in my basement. The system was installed by the prior owner and I had little information about it. I talked to 6 different plumbers and my city with 4 professionals coming to my house and failing to diagnose the problem. Eventually, I was referred to Harper Well & Pump. Mike was prompt in helping me diagnose the problem over the phone and said he could bring several parts for different potential solutions in the morning. He arrived when he said he would and made surprisingly quick work confirming the problem, replacing a failed sewage pump and its system, and replacing the old worn crock seal. Work was tidy."

"Excellent. McGuire installed my new Delta faucet. While doing so, we saw the sink was pulled away from the counter and sunk. It was installed 17 years ago. The sticks were worn, the basket was bad, which we didn't know at the time. McGuire called his boss, Mike who came over and along with Mike fixed my sink. Fabulous service and quality."

"Great company and excellent work will recommend to anyone"

"Will was very professional and provided me with realistic expectations on system replacement or repair. He offered practical solutions and helped me solve a problem that another contractor would walk away from. I had a great experience."