Get matched with top insulation install or upgrade pros in Albion, NY

"My front and side windows were very drafty as the wind comes from the southwest and blows down the soffits. My wife wanted to replace the windows which would have been very expensive. When USA Insulation installed the additional insulation to the entire first floor of my 1-1/2 story house, we noticed a big difference in the first 3 days. The house is much quieter from outside noise, there is no drafts in the window frames, and the furnace isn't kicking on every half hour. We have a pellet stove insert in the living room and haven't had to light it in the past week and the outside temperatures have been in the mid-thirties. I'm saving money on propane and pellet fuel. The crew that installed the insulation came to my house on time. They were very courteous and polite. They did a full house walk-through inspection and explained every thing they needed to do. They worked together as a team and finished the job in less time than I expected. They cleaned up before they left and you'd never guess what was done. I don't normally do reviews or surveys but I had to comment on this. I highly recommend USA Insulation and have already told my friends and family about this excellent work."

"Greg showed up the first day by himself as his partner was sick. He was very professional, explaining what he was going to do, how long it should take and please stop him if I had any questions. He estimated how far he would get on day 1 as he said the job would probably take 2 1/2 days to complete.
He came in the house a couple of times to check the walls, making sure things were going as planned. I never saw him take a break and he wrapped up (by himself remember) around 5:30 completing more than he thought.
The next day the remaining walls were finished and the attic completed, ahead of schedule. I qualified for the energy star program so there is an exit test to make sure the insulation passed.
All in all a great experience-the only thing is I had a question regarding a portion of the insulation and the sales person has still not called back with an answer after 2+ weeks.
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"First class operation all the way. Miles and Caleb were polite, personable and prompt. They had a very hard time disassembling the old boiler but were persistent and ultimately successful. They then made sure the new boiler was installed and working, even though that made for a very long day on their part. We are completely satisfied with the new boiler and their performance getting rid of the old one and installing the new one. We now have heat which is very welcome!"

"After an extensive process of having different contractors evaluate my home & submit their estimates for the installation of a Bosch tankless boiler/water heater combination unit as well as new baseboard heating, I selected AStar Heating & Cooling. Their staff impressed me from start to finish. Initially, I met Aaron who provided a thorough explanation of how the work would be done, offered other options that I did not know of or considered at the time, and provided a fair estimate that was similar to most of the other contractors. Next, when the time came for the projects to be completed, the technicians, Robert & Trevor, were on point. They always arrived in a timely manner & started working right away. They worked efficiently & quickly to get the projects done in the time frame promised. However, they did not rush, they took pride in their work & made every effort to make sure the work was completed neatly & done properly, as they thoroughly tested out the systems to make sure their were no issues/problems in their setup & performance. They also thoroughly answered my questions about the installation of the new systems as they went about their work. At the end of each workday, they made sure to clean up the job site & were very mindful in not dirtying my new floors by wearing plastic booties whenever they had to walk over them. The Bosch tankless water heater/boiler combination unit has been working without a hitch. I barely notice the difference in the time lag of receiving hot water in comparison to the old 40 gallon tank water heater I previously used. Overall, I highly recommend AStar Heating & Cooling. High quality work done high quality professionals. All of them put my mind at ease on what was a very necessary home improvement project."

"Stellar Roofing is amazing! Every interaction with their employees was professional, laid back, & fun. Shayne, my sales rep, took 2 hours to look at the roof & the crawl space in my attic where the leak was and explain what was happening & the process of installing the new roof. Lorraine in customer service was very friendly & responsive (& a fellow dog lover who made sure there was a triple check that all nails were picked up)! The crew that installed the roof was on time, efficient, and respected my property. They did a great job cleaning up! Steve, the project manager, did a final inspection & made sure all extra materials were picked up the next day. I highly recommend Stellar Roofing!"

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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"Price was fair and on target to insurance settlement. They expedited installation to prevent damage because of rain storm.  Work crew started on time, were courteous, efficient and did a great job.
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"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"My rear facade wall was falling apart, there was apparent deterioration, cracks falling apart. I was recommended to High Tech by our community board. Scaffold was used for this project. They chipped out the 4-story facade and applied wire-mash. First coat of cement was for curing and the second coat was  the finishing coat. The finishing coat was very finely re-finished. The back-wall was waterproofed with thoro-coat.  My roof was leaking as well at multiple places, bubbles had been formed with water seeping in, leaving into my kitchen. The weather was very rainy and stormy at that time and thanks to High Tech they repaired my roof by placing a new layer roof on top of the existing roof and stopped the leak. High Tech remains as one of the top recommended company in our community board."

"R-Factor Insulation Company does very good work. They insulated my crawl space and did a wonderful job. The owner Mr. Knapp was very professional and came out and gave a free estimate on the work. The job estimate was right on the price with no cost over runs at the completion of the
job. I had other estimates that were much higher on the same work to be done."