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"as advertised"

"LP came to service my water system on 4/4/2023. The service tech indicated I had a possible issue with my sump pump as he poured water and sediment from changing my cartridge/filter into the sump pump. He asked if I wanted an LP plumber to come out and to see what the issue was. I agreed. Plumbers came. 20-minutes later they left my home and I received an electronic invoice for $550.00. They never told me what was wrong. They did not provide an estimate to replace. They did not request a signature to accept the estimate and okay to perform the work. They did not request a signature for me accepting the work that was supposedly performed. When I opened the electronic invoice, my name had been forged in 2 areas. The invoice did not list what brand/manufacturer of sump pump was installed. The invoice did not have a price for the labor. There was a $100 deduction but no reason provided. When I called LP, a was switched over to a representative. She stated they could not provide the sump pump information I requested. No reason as to why. But wanted to know if I wanted to pay my bill. I did pay, but thought more about it and filed a complaint with the Better Business Bureau. My request was simple: provide a new invoice with the manufacturer of the sump pump. It would be a good thing to have in the event the supposed NEW sump pump failed. Odd that another well known contractor who replaced this years ago, gave me their invoice with the name and manufacturer and brand name/model of the sump pump that was determined defective by LP. I still have that receipt but odd that LP, supposedly a professional company, literally refused to provide the information that I requested. LP did reach out but I did not take the call on my cell and was out the next day when they called a landline. Their rep replied was everything looked reasonable but they, LP, NEVER, and STILL HAS NOT provided the information I requested. The name of the new sump, model number, etc. that I would need should the unit fail after LP had performed the work. If the unit failed, how would I ever be able to call the maker, e.g., Kohler, and see if they would honor a warranty if it did fail. How hard would it have been for LP to honor this request? Because I, a senior citizen did not contact LP by phone, the BBB closed the complaint. Instead of requesting that LP provide the required information, they closed the complaint. Makes one feel like they were totally scammed and the reason they didn't know or want to provide the information is that didn't actually perform the work. Another senior - SCAMMED."

"We've been happy with the system. The only issue we had was with the installer who left the job site after he finished without let us know or giving any instructions or information about operation of the system. Basically, he just picked up and left. After I contacted the salesperson and explained what happened, he came out, apologized, and explained the system operation and maintenance."

"Excellent work completed on time. The crew was friendly and professional—Fernando, Cliff, Murco, and Hyldio were all great."

"AERO , provided a two man crew that finished the job in two days time. Great workmanship , and neat , clean installation."

"Hired to fix a leak in my bathroom. Applied some caulk to the shower and reset the toilet. Charged me $500 for this and didn't fix the leak. You may be better using your money as a heat source in the furnace rather than dealing with this inept company. Absolute Fail."

"He was very good. They were very good when coming out and do the job."

"Tom, the technician, was actually early for the appointment. He got done in less time than expected and took the time to familiarize me with the new unit. His work and his attitude were friendly and professional. He took the time to answer all my questions and I felt comfortable with his work. I will recommend Delaware Water Solutions to all my neighbors and friends and use them again if I have a need to."

"Went great! Scott was an expert!"