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"Very good, very professional. their price is competitive."

"I used Netzel Plumbing twice a few years ago. I had positive experiences both times, so when my master bathroom toilet in my condo started running at night, I decided to use them again to resolve the issue. Big mistake. I don’t know if they’ve changed management or ownership, but my experience this time was completely different. The plumber came out on December 23 to inspect the toilet and told me that it looked like the issue was that the flapper seal needed to be replaced. He said he didn’t have that type of seal with him and needed to run to the store. He purchased the seal and came back to install it. He told me that the fill valve and angle stop should be updated as well, but it wasn’t urgent. He took out the old fill valve but then said he’d need the water shut off to install the new one. I had told the person who set up the appointment that my building needs advanced notice to shutoff my tier’s water and had been told that wouldn’t likely be needed. The plumber said I could schedule that at a later date since it wasn’t urgent. He noticed the tank was taking while to fill up so poured water from his bucket into the tank and then had me pay the invoice. Since I trusted his expertise and he seemed eager to be off to the next appointment since he was behind schedule due to his previous appointment, I didn’t ask him to stay to make sure the new seal worked properly. I assumed it would, but the next day I was unable to flush my toilet and when I tried filling the tank up with water it wouldn’t stay in the tank. I emailed the main address and texted the plumber to let them know the issue, which I thought might be due to the new seal since I did not have any issues flushing or the tank holding water before the appointment. The plumber said he’d try to find time to come out over the weekend, but since it was a holiday weekend, I said it could wait until Monday. No further word from him or any response from the company until I called back twice on Tuesday before finally having someone gets back to me. I relayed the problem to the company and they said the plumber would come out Wednesday night to check out the toilet. He came on Wednesday with another plumber and said the new seal was working, but sediment must be causing blockage in the fill valve from when he was working on it the previous week. I was told there was nothing he could do to fix the toilet and that I’d need to schedule yet another appointment to install a new fill valve and angle stop. I feel frustrated going from having a working toilet before my first appointment with Netzel to a week without a working toilet after the plumber’s first visit. In addition to being left without a working toilet, I also think I may have been overcharged. As a single woman, I’m always cautious about being taken advantage of, but thought I could trust their company due to previous experiences. After paying the invoice, I noticed how much higher the cost was compared to my 2018 appointment for a similar issue in my guest bath toilet that required a new seal as well. This 1.25 hour appointment cost me $247, yet I was charged $116 for 1.5 hours work on a similar toilet issue. I would hope they wouldn’t unfairly charge me higher pricing, but with all of the issues I’ve had with them this time, I can’t help but wonder if I was. I’ll be using another plumbing company to fix the toilet Netzel messed up since I sadly don’t feel I can trust them moving forward."

"as advertised"

"Steve arrived promptly to change out a faucet and to assess a shower head that was too high for us to safely reach. Steve replaced our laundry room faucet efficiently and solidly. Such a relief to have one that works properly. Steve recommended an alternate fix to our high-reach shower head. He will look through the hardware options and see what Graham can provide. At least, we know the direction to pursue."

"They were perfect and everything was great. They were timely and showed up when they said. They cleaned up after themselves. They explained everything to us thoroughly. They were very customer friendly."

"Great smell free"

"Chris and his partner removed cabinet, added a waterline and did electrical work to install a new dishwasher. I'm very pleased and would definitely hire this company again."

"all good!! it passed so nothing more needed te be done"

"These guys are real quality. They know their business, show up on time, and get the job done in a professional fashion. As with all companies things sometimes go wrong. Great companies like Fettes deal with it and do whatever it takes (within reason) to make the customer happy. This is a great company."

We approach every exterior or interior remodeling project as an opportunity to bring tailored craftsmanship to fit every client's lifestyle. We pride ourselves in creating beautifully designed and remodeled spaces - from kitchens and bathrooms, to finished living space in your basements. We incorporate client's wants and needs to ultimately deliver their vision of a remodeled and renovated space.