Get matched with top boiler or radiator heating system pros in Cincinnati, OH

"I called Cincinnati Heating and Air Conditioning to give me a second opinion on a cracked heat exchanger reported to me by a tech from Schneller/Knochelman. Cameron came out and thoroughly checked out the unit and informed me it was fine. CO levels normal. Not the 600+ ppm reported to me by the other tech. Even better than finding out I didn't need a new furnace or expensive repair there was NO CHARGE for a second opinion! Cincinnati Heating and Air Conditioning get my business going forward. They rock!"

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"I have used Hauser Air for many years. They come twice a year once for heating and once for AC. This time I had AC check up performed by Duncan who was professional and thorough. I always get a contract and therefore don't have a specific cost."

"Dalton put my water heater in. He did such a great job. He showed up on time and was very professional. I would absolutely hire again !"

"Ricky is an excellent technician. This is a new house for me and not familiar with some of the equipment. He completed our checkup and told me it was in good condition, familarized me with the system and some of the plumbing. That is part of the reason I signed for your plan. I was impressed with Ricky and his representation of your company. I would like for him to do my air conditioner in the Spring. Thank you."

"Kirk arrived and listened carefully to our problem and what had been done to date.  He diagnosed the possible problems, and thought that he could fix the unit rather than replacing it.  We had proposals to fully change out our system:  not one heating and cooling company was interested in working on the unit to repair it.  Kirk analyzed the potential problems and systematically tested the outside unit thoroughly.  We repaired the unit, vs. replacing it, and saved us thousands of dollars.  He is a pleasure to work with, and I will recommend his company to everyone I meet.  Honorable, hard working and trustworthy.  Most highly recommended!!
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"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"The guy called and said he is 10 min away. He arrived 45 minutes later. He looked for bubbles in the dark. I had to keep asking would you like the lights on? Finally, I just cut them on. He claimed he couldn't find a leak after Duke Energy found one and the smell of gas was all throughout the house. I should've used a fireplace company first to avoid wasting money. I was going to pay through Angie list but it was cheaper to just pay the service call. I don't know if he really couldn't find the leak are was upset he arrived 15 minutes before he was due to get off. He was friendly though?. I can say they guy I talked to on the phone was very nice. I would use the service again based on how nice he was but only for plumbing."

"We got estimates from 3 providers, and went with Comfort Solutions because their offer was good, and they were also someone we had been dealing with for years. They installed a Lennox furnace (EL296UHV-090) and Lennox Central Air unit (XC14-036) with associated coil along with all associated work (ductwork, remounting humidifier, installing new thermostat, and removal of old units) as scheduled without any problems. The two installers were friendly and hard working, spending a long day installing both units. (The only thing they forgot was a winter cover for the AC they said they'd provide, but they promised to bring it out with the Fall maintenance check).
We haven't used the furnace yet this summer other than the initial testing after installation, but the AC has been working just fine. I'm amazed how quiet the new AC unit is; you can carry on a conversation standing beside it while it runs without raising your voice.
Additionally, I'd like to commend Comfort Solutions for letting me know about an energy improvement rebate as a Duke Energy customer. Because of the improved energy efficiency of the new units, they did all the paperwork to apply for the rebate with Duke, and we got a $200 check a couple weeks later. Thanks for the great work!
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"Ronnie was very knowledgeable about our A/C system. He was able to diagnose the problem within minutes of arriving. Ronnie gave us several options on repairing or replacing our unit. No high pressure just facts. We will definitely use him again. Polite and very helpful"