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"The installation went well. They put in a smaller unit after checking our square footage and insulation rating in attic and the type of windows we have installed. They said our current unit was larger than what was needed and keeping the same size would end up causing the unit to recycling more (cut on/off), thus causing more wear and tear on unit and electrical costs.  It was our choice as to what size we wanted installed. We went with smaller unit and it works great and saved us $$$ by going down in size.. We were also told if we are not satisfied with the unit within one year, we could change it out for the larger unit.  We had some issues with the cleanup (this was a new crew). I called and they sent a supervisor out and the mess was cleaned up. He also checked the work that was done on the installation.  After having the unit for several weeks they did an follow up call to check to make sure the unit was working properly for us and inspect the unit. Great having the follow up and customer service. This is a great company with excellent service and also looking at saving money for the customer.
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"Thomas was excellent about responding to our request for an HVAC system bid, and when chosen, they were able to schedule our installation within a couple of days. They asked our needs and made recommendations for the right equipment for our home. The crew was efficient, polite, and neat. I could not ask for more!"

"Butch called back right away. Came out in a timely fashion. Got one unit working. Then he said the main board was malfunctioning on the downstairs unit and would have to be replaced. It would cost 1200 or 1300. But if we spent a little extra on a service contract he would wave the trip fee and it would be 1100 something. Okay. We did that. It was too late for him to get the board that day so he came out the next day to install the board. But the unit still didn't come on. He said the thermostat was bad and it would we 300 to 500 to replace the thermostat depending on what we wanted. My husband told him we could do that ourselves. Just by pass it and get the unit working. Then he came down and said that the blower motor was out and it would be 1800 to replace the blower motor or 2400 to just replace the whole unit and then we'd be under warranty again. I told them I wanted a second opinion before we did that. I called Ed & Sons they came out, confirmed that we did need a new thermostat. And said they could rebuild the blower motor for around 100$. I ordered two new thermostats for 300 for both of them and my husband installed the thermostats. The work they did was fine. But I felt like they were more of the school of let's just replace parts until it works or we can sell them a new unit. Rather than what can we fix."

"Daniel's was great when my thermostat went out. I have an older system with a communicating thermostat. They explained what that was and ordered the correct one. They were super responsive and knowledgeable in terms that I understood."

"The first technician added coolant and thought the problem was fixed. Later the same day a second technician arrived because the unit was still not cooling. The second technician discovered a broken part on the outside unit and replaced it. The second technician was very thorough and determined to find the problem. The first trip charge, with coolant, was $476.42. There was no service charge for the second trip, only for the new part, an additional $198.38."

"Top notch organization! Jon came out during the holiday to diagnose my problem and made quick work of the repair. Unfortunately, something else went wrong later with the system and I decided to replace the entire unit. Jon didn't push me into anything, just gave me the pros and cons for all of the options. AC Pros had Josh and his apprentice come out the next day and the two of them had the job done in a few hours. This is a great little local business that hits above their weight and really knows how to treat the customer. All of my neighbors' homes were built at the same time so when their furnace's hit the skids I will recommend AC pros to all of them. Great job guys!"

"Everything went smoothly up until I had a ceiling leak and we found that the condensation line to the other unit was broken during the installation. It was not carelessness but a poor design by the builder of the home. Anyway, they agreed to fix it and the damage it caused, without any need for me to make a lot of noise. My only complaint was that the repair was long and drawn out taking 4 or 5 visits to complete and the repairman was good but never came on schedule."

"It was a wonderful experience. Charles Williams is a consummate professional. Very knowledgeable and gave us the best options for our needs. We recommend his services for anyone in need of any upgrade or replacing their air conditioning or heating unit. This company is the company to call for an honest assessment. We highly recommend this company."

"Everything went very well. Everyone we dealt with at Texas Air was knowledgeable, friendly and responsive. All in all, we are happy with the new AC/Heating system and the service Texas Air has provided. We would definitely hire them again."

"I was expecting a major repair.  Fernando Gonzalez checked it out, and no repair was needed.  He pointed out what the problem was.  Just had to pay for the service visit.  He is very methodical in determining what the problem is, then suggesting an appropriate fix (I've used him twice before).  Knowledgeable about the appliances, HVAC systems he works on.
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