
Serving College Station, TX and surrounding areas
In business since 2009
Free estimates
Warranties offered
"Overall the job was very good. During the pre-job agreement I mentioned to the owner that I observed some sagging in the roof in one small section of the roof and I wanted it to be leveled. He agreed that they were going to take a look at it and they included extra decks in the overall price. On the day of the job, I mentioned to the job supervisor about the sag and when I follow up, I saw that nothing was done to fix the issue and they started to cover the roof. I stop the crew and discussed why they didn't fix the issue. They tried to explain me that it was an issue with the structure and there was nothing they could do. After jumping on the roof, I saw that the issue was that one rafter was set slightly lower and because it was in an area were people prefer to walk when stepping in the roof, it happens that the deck sag because of lack of support. I asked the crew to put a strip of wood on top of the rafter to level it off. This do the trick, and the job continued normally. 3 screens mesh from the windows were damaged. I had the tool to fix it, and the supervisors bought the material and borrowed the tool from me to fix them. They mentioned that tearing screen meshes from the old roof debris haven't happened to them in several years. Anyhow after the issues at my house, they bought their own tool to repair screen meshes. They either miscalculated the number of ridge shingles or they were lost with the old roof material. They had to come the next day to finish the ridge shingles. They cleaned the exterior of the house, but they forgot to mention that the garage was going to be full of debris. I unfortunately noticed too late after they left, so I had to clean it myself. They agreed to come on the following weekend to paint a section of the flashing but after almost a week after, I call to remind them about the pending work to fix one last screen mesh and paint the flashing, which they did the following day. As I mentioned the work was very good overall, and I am satisfied with the roof and the looks of it, however I had to take a day and a half off and followed all the process to ensure things were being done to our satisfaction. I would have put all A's, but the B's in punctuality and professionalism is because of the extra reminder phone call to do the final touch, and for not proactively fixing the sag in the roof and starting to cover the section without notifying me."











