Get matched with top heat pump repair or service pros in East Nassau, NY

"Simons HVAC replaced our 20 yr. old mini split with a Lenox mini heat pump. The installers, Felix, Ryan, and Antonio were here right on time, were very professional, worked with me on how I wanted it done, did a great job, cleaned up all the workplace, tested the equipment, and got the job done in one day. Simons's office personnel, Danyan, Marissa, Crystal,and Tammy were perfect in scheduling, following up, doing warranty registration, and applying for National Grids rebate. The unit is performing great, it is so quiet you don't even know it's on. It can even provide heat down to below zero and save alot on operating costs. Lenox makes superior equipment! I recommend Simon's for all your heating and cooling needs."

"Replaced a leaky gasket in furnace, and performed routine maintenance and service. The techs were knowledgeable and explained the work they were doing, and the reason for the recommended repairs. The techs arrived within the service time window estimate, and gave a "heads up" call about 20 minutes before arrival. They also provide a picture of the tech prior to the appointment time. They put booties over their shoes upon entering your house and leave the work area cleaner than when they arrived. Everyone at Grasshopper, from the office people to the techs, was friendly and professional. They made you feel like they actually cared about customer satisfaction. I did feel that the repair cost, relative to the amount of time spent, was on the high side, although I really have no reference to compare to. I would definitely use them again, and recommend that you consider calling them for service and/or repair."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Overall the job went well with a few minor problems easily fixed. After replacing the hot water tank, I found a leak in on of the joints. I contacted Mike and he was quick to come back and fix the problem."

"It went very smoothly. Mr. Mullholland was very helpful and the serviceman was capable and tidy. We weren't asked about what kind of replacement faucet we wanted and the one they installed is kind of odd in the way it works. Whenever we have guests they usually don't know how to operate the shower. So that was a disappointment, but not huge. We also felt the hourly rate was pretty high, but didn't have time to shop around to compare the going rates. All in all, quality service, happy to support a good, solid, local business.


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"We had a wonderful experience with his plumbing services, He was on time price was reasonable .job was professionally done, we recommend Keith's Plumbing service to anyone who wants a fast and reliable service"

"He came and replaced a part that did not fix it. Took part with him. He came back and charged me another almost $300 for a new sump pump which I should have gotten the first time he came. I feel I paid twice. Too much money."

"Rd.I had to pay an extra $15.00 because I had an extra air duct or intake vent. He discussed how often the ducts should be cleaned and offered another service that would help disinfect and keep dust mights down. The extra service also extended the length of time before I would need to have the vents cleaned again. I chose the extra service and will not have to have it done again until 8-10 years from now. My nephew who is 45 was not happy I was having the ducts cleaned but he was pleased with their work in the end. I had this done in my last house twice so I am not new to this. I was pleased with their work. They started immediately and finished about an hour and fifteen minutes later. I have house that is almost 2,000 sq. feet. The $230.00 includes the $89.00 I paid when I ordered it through Angie's List.

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"Very well. Good suggestions, hints on daily care, time spent checking repairing. Communicated very well. Polite. I did not want to answer question regarding money paid or were services performed. This question is not clear. Of course, service was preformed. Money paid was relative to parts and/or labor. So this items needs to be divided out."

"North Country PHC was a great choice for me.  You should consider it, too.
After the first winter in my recently purchased 1870's vintage house, it was clear that the patchworked heating system, aging and inefficient, was a big problem.  Upstairs had circulating hot water, poorly installed.  Downstairs had old electric baseboards.  There are no ducts anywhere in the house.  What to do?  Call experts!  Several 'experts' then made proposals that fell short in a variety of ways.  
I met Matthew and Karlene Gucker, the owners of North Country PHC, at a home show.  They listened and told me they very much wanted an opportunity to make a proposal.  They followed up in writing to underscore their interest in my job.  As I had liked them immediately, I made an appointment and hoped they would deliver a quality proposal.  
Matthew arrived at the appointed time, toured my house, listened carefully to my goals, took his time and made careful notes.  Before departing, he told me in detail how he would address the problems I had identified, showed me some problems I had not seen with my inexperienced eye, and explained how he would address all my goals for this big job.  He even significantly reduced the cost of the job by salvaging the hot water circulating system by correcting the offending plumbing problems in its installation.  His was, by far, the best response I had received.  
He quickly followed up with a detailed written proposal that outlined the work, the equipment, the time frame and a meaningful breakdown of the costs.  
North Country removed one decrepit boiler and two very old gas water heaters.  In their place, I received one modern energy efficient combination boiler that heats the entire house, as well as provides potable hot water.  The upstairs hot water circulating system now works perfectly.  The old, offending plumbing that held it together is gone and new, properly installed plumbing has  it all working like a dream.  Downstairs, the house is heated by a radiant system that was readily installed from the basement.  The house is warm.  The boiler is silent and costs less than its predecessor to operate.  I have all the hot water I can use.  Mission Accomplished!
During the installation, one of the company's crew members was hospitalized.  No one could reasonably foresee this would happen.  Matthew and Karlene immediately informed me and ensured that it created no greater delay in my job than was absolutely unavoidable.  The communication from them both was excellent and the inconvenience to me was almost non-existent. They made sure I was never without heat or hot water.  The entire delay lasted no more than a few days.  For me, it amounted to no problem at all, but only because of the pro-active response from Matthew and Karlene.  This could happen to any employer at any time, but not all of them would handle it as well as North Country did.  Their attentiveness to the matter was excellent and much appreciated.
I always felt I was in good hands during this large job. My confidence never wavered that I was getting a great result.  I was rarely without heat or hot water, and then only for a matter of a few hours when essential, relevant work was being performed.  
I subsequently had other contractors in the house to perform some work unrelated to the heating upgrade.  I had to nudge them away from their enthusiastic examination of the work Matthew had done.  They were greatly impressed.  When the inspector from the local department of buildings came to review the finished work, he was also most enthusiastic about it.  He told me, "I never see work this good.  You got great work done here."  
Matthew has been back twice, at no cost to me, to check the work and make some small adjustments.  I don't know how this job could have been better.  Thank you, Matthew.  Thank you, Karlene.  
If you have plumbing or heating work to do, Matthew Gucker's expert input should be sought and carefully considered.  North Country PHC delivers.
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