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"On estimate
Rich was prompt, friendly and professional. He was straight with me and honest. 

Another HVAC company told me I had to install pumps to each unit (I have 3) to help the flow of water (a total of $600). Rich explained to me that all that was needed were some "T" pvc for venting ($0.39 each) that he had on hand. Since it was a quick task, he put them in for free.

He gave me a price that was $1,200 LESS than another estimate.

On the work
He called the day before letting me know the weather looked bad on the day of the install - depending on the weather, he might have to do it the following day. I really appreciated that notice given I have tenants. It was very professional.

When the weather was better, he showed up- as promised - and he kept in communication with me.

A few hours after he left it wasn't cooling the apt. We chatted by text even though it was late. He came out the next day without complaint and fixed the problem. All the while keeping me informed.

Overall
Although the install was a bit bumpy, he never complained, was considerate, easy to work with and treated me very well.

He has earned a customer for life.
"

"Called them in for a broken furnace, which they said would have to be replaced. I was skeptical but even when I asked to wait for another opinion the call-out was treated like a bid so they didn't charge me even though he was here for more than an hour. And it turned out they were right, and had a lower price, so I called them back for the replacement. It took a couple of days for installation and they were unfailingly polite and respectful the entire time. Highly recommend."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"So far when Choice Home Warranty is needed they are right trying all there mite to complete what need that I have. I call about my heating system today and they started right then trying to locate a technician to repair or as they say replace. I just know it's very cold and we need the heat very much there is small children in the home. I believe the CHW will do what they say they'll do and more."

"James and Fred removed an old worn out unit and replaced it with a new one. They were awesome. They were on time and professional. Completed the job in a short amount of time. Got everything up and running I highly recommend using them for air conditioning or heating needs. Had them replace a furnace a few years ago and had the same wonderful service then."

"Sears has done a great job. The installation contractor has been a little slow to respond however."

"I like working with Casey a lot. He comes across as a very honest hard worker. Our project is not quite finished yet but I am quite positive that Casey will make sure things are 100% to my liking before he's done with the fence. The biggest relief to me was that I can take Casey for his word and not have any doubts. I would and will highly reccomend him to anyone I know that has a project they need help with. It is rare these days to meet such a dedicated person and I greatly appreciate his positive attitude towards his work. You can trust him to get the job done even when you are away from the house. He really seems to want to grow his business and it shows in the way he deals with his clients. No job seems too big or small and I greatly look forward to him working with me on other projects. God gave this man a calling to heal your land so take advantage of his gifts and knowledge, he will surely not disappoint you. Thanks so much for all your hard work!"

"Called AHS....who sent service request to AAA Flexible Pipe. Adam came out quickly and installed new pump just before HEAVY rains hit...Fast and efficient service from AHS and AAA FLEXIBLE PIPE CLEANING."

Freeman Heating & A/C, in Pekin, IL, is the leading heating and cooling company serving East Peoria, Bartonville, Peoria Heights, Morton, Tremont, and surrounding areas since 2015. Locally and family-owned, we offer commercial and residential heating and cooling installation, service and repairs, heat pumps, boilers, and much more. For all your heating and cooling needs, contact Freeman Heating & A/C in Pekin. Saturdays and Sundays are By Appointment Only