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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Mark from air control systems was fantastic to work with. His crew came in and piped a new gas and electrical line to install a new gas fireplace insert. They did a wonderful job and I would highly recommend this company to anyone who is looking for this type of work. I have worked with at least five contractors this last year for multiple upgrades and Mark has been by far the best company to work with. He keeps you informed at every point and is wonderful at communication and follow through."

"Josh Wilder from Roth Home was excellent. He inspected my outdoor faucet to provide me an estimate to get it fixed. During his inspection he determined there was a blockage and had got the faucet operating with running water in a matter of minutes. He was very professional, punctual, and courteous."

"They were quick to respond and come out during a heat wave. They contacted us when they were on their way. The air conditioning is now up and running."

"Quick response and excellent problem solving for safe installation of grab bars in shower enclosure."

"Josh did a great job figuring out what was leaking, and fixing it for the lowest cost. During his visit, he took the time to educate me about some of the fine details of how the system works. He really knows these systems. He also followed up a couple of weeks later to make sure everything was performing to expectation."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Kirby was very professional and came out right on time to do an estimate on replacing my 46 year old electric furnace with a new Carrier Hi Efficiency gas furnace and I also wanted to add Air Conditioning as well. Kirby looked everything over and answered all of the questions I had, and I had a lot of them too. I also had a problem with my return air duct. For one it was filthy dirty, and it was broke apart in two places and was only taped together and was pulling in attic dirt, heat and cold into the old furnace. Kirby gave me time to do what I wanted to do before a new furnace was set in place. I had Best Heating & Cooling reinstall my return air duct and they screwed it together and foil taped the seams like I wanted it done. Don’t hesitate to call Best Heating & Cooling because I had 3 other bids done and after talking with Kirby not only did I trusted what he said, Kirby spent the most time with me addressing all my concerns more than any other estimator that showed up. Bottom line is, I got the Carrier products I wanted at a fair price from Best Heating & Cooling. Thank You Kirby! On the day of my new HVAC installation I was contacted by Chuck at Best Heating & Cooling and he informed me that he and his crew were on their way out. They arrived right on time and I met the installers which consisted of Chuck, Jose, & Malcom. These guys all worked great together. Each one knew what to do and what was needed to get done and stayed on task with the job. Chuck was an amazing lead man and answered all of the questions and concerns I may have had. I watched over the job progress and how everyone was doing and it’s amazing how much work three men can get done in a short amount of time, reason being because they are professionals and everyone knows their role. Jose did a great job working with Chuck on the furnace install and Jose did the AC unit and the roof venting as well as reconfigured the return air duct working together with Malcom in the attic to seal and secure my new return air duct just like I wanted it done. No one complained or had an attitude. They just did their jobs and seemed happy to be there working. When the crew cleaned up everything and left even my wife complemented on how well everyone worked together and no bad language or disrespecting anything. I could not ask for a better group of guys to come out and work for me. I got along with everyone and it was a pleasure to have met these men. Thank You, Chuck, Jose and Malcom!"