Get matched with top water treatment & purification system installers and replacers in Lincoln-Park, IL

"I used Netzel Plumbing twice a few years ago. I had positive experiences both times, so when my master bathroom toilet in my condo started running at night, I decided to use them again to resolve the issue. Big mistake. I don’t know if they’ve changed management or ownership, but my experience this time was completely different. The plumber came out on December 23 to inspect the toilet and told me that it looked like the issue was that the flapper seal needed to be replaced. He said he didn’t have that type of seal with him and needed to run to the store. He purchased the seal and came back to install it. He told me that the fill valve and angle stop should be updated as well, but it wasn’t urgent. He took out the old fill valve but then said he’d need the water shut off to install the new one. I had told the person who set up the appointment that my building needs advanced notice to shutoff my tier’s water and had been told that wouldn’t likely be needed. The plumber said I could schedule that at a later date since it wasn’t urgent. He noticed the tank was taking while to fill up so poured water from his bucket into the tank and then had me pay the invoice. Since I trusted his expertise and he seemed eager to be off to the next appointment since he was behind schedule due to his previous appointment, I didn’t ask him to stay to make sure the new seal worked properly. I assumed it would, but the next day I was unable to flush my toilet and when I tried filling the tank up with water it wouldn’t stay in the tank. I emailed the main address and texted the plumber to let them know the issue, which I thought might be due to the new seal since I did not have any issues flushing or the tank holding water before the appointment. The plumber said he’d try to find time to come out over the weekend, but since it was a holiday weekend, I said it could wait until Monday. No further word from him or any response from the company until I called back twice on Tuesday before finally having someone gets back to me. I relayed the problem to the company and they said the plumber would come out Wednesday night to check out the toilet. He came on Wednesday with another plumber and said the new seal was working, but sediment must be causing blockage in the fill valve from when he was working on it the previous week. I was told there was nothing he could do to fix the toilet and that I’d need to schedule yet another appointment to install a new fill valve and angle stop. I feel frustrated going from having a working toilet before my first appointment with Netzel to a week without a working toilet after the plumber’s first visit. In addition to being left without a working toilet, I also think I may have been overcharged. As a single woman, I’m always cautious about being taken advantage of, but thought I could trust their company due to previous experiences. After paying the invoice, I noticed how much higher the cost was compared to my 2018 appointment for a similar issue in my guest bath toilet that required a new seal as well. This 1.25 hour appointment cost me $247, yet I was charged $116 for 1.5 hours work on a similar toilet issue. I would hope they wouldn’t unfairly charge me higher pricing, but with all of the issues I’ve had with them this time, I can’t help but wonder if I was. I’ll be using another plumbing company to fix the toilet Netzel messed up since I sadly don’t feel I can trust them moving forward."

"as advertised"

"Chris and his partner removed cabinet, added a waterline and did electrical work to install a new dishwasher. I'm very pleased and would definitely hire this company again."

"all good!! it passed so nothing more needed te be done"

"These guys are real quality. They know their business, show up on time, and get the job done in a professional fashion. As with all companies things sometimes go wrong. Great companies like Fettes deal with it and do whatever it takes (within reason) to make the customer happy. This is a great company."

We approach every exterior or interior remodeling project as an opportunity to bring tailored craftsmanship to fit every client's lifestyle. We pride ourselves in creating beautifully designed and remodeled spaces - from kitchens and bathrooms, to finished living space in your basements. We incorporate client's wants and needs to ultimately deliver their vision of a remodeled and renovated space.

"The plumbers this company sent to my house did not put the washing machine drain hose back in the drain. We did laundry and flooded the kitchen and damaged some wood flooring. Contacted this company and they said it's on the plumber to fix it. I don't have plumber contacts. They said they would help me get it fixed and did ok at first. It's been over 6 weeks later and no one has done anything. Nothing has been fixed. Everyone has said, including the plumber, this was not our fault, yet no one will fix it! I've asked even for a refund so I can get the floors fixed and again, nothing. This is the company we hired and they just pass the buck. They are not helpful but nice so try to give you hope things will be ok. It's a joke, poor customer care and I will NEVER use them again and wish I could have called around instead of using Home Depots suggestions. "

"We were on well water when our pipes sprung a leak. Unfortunately, our pipes are under the driveway and masonry walls. So we opted to tap in to city water. John Bollweg and an assistant did all the plumbing work and had a driller/borer put a line through the front yard. They prepared us in advance for what was needed, such as clearing out a section of the basement for the work and repairing the front easement after the work was completed. The job went smoothly, much more than we expected since it was complicated. John came the day before the drilling to install the interior pipe in preparation. The driller/borer came the next day and did the underground work while John excavated outside and hooked everything up inside. The entire crew was efficient and professional. They cleaned up after themselves."

"The plumber was professional and efficient. He showed up earlier than expected and got the job done quickly and well."