Get matched with top heat pump repair or service pros in Nassau, NY

"Matt Todriff did an exceptional job...checked and adjusted the heating system and made sure everything was working to Lennox high efficiency specifications. Also told Todd about an issue with my humidifier feed line and he called Honey the service coordinator. What a great family oriented group of employees! We scheduled repair for 2 days later. I just enjoy having these folks work on my heating and cooling system!"

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Very professional. Quality job done with perfection. Does not use less expensive parts nothing but quality. Heating system runs like it should would highly recommend to anyone looking for excellent service and value."

"I needed service in a hiurry, and these guys were prompt and punctual, finishing the project ahead of schedule!"

"On the day of service, I received a call at 0803 and the plumber said he would be right over.  He arrived about 0825 and was done changing out the faucet which I provided within .5 hours.  The plumber did a good job, was very professional and friendly.  As he was leaving, I asked for the bill and he said it would be sent to me.  My house is 15 minutes from Mulholland's On Call Plumbing & Heating's office.  When I received the bill, it was for 1.5 hours of work and the total cost was $141.24.  When I called about this it was explained that their records showed it took the plumber .5 hour to get to my house and then .5 hours to get back.  After discussion, it was agreed to lower the price to $120.  I have no problem paying for mileage to and from my house but time is another matter.  It certainly doesn't take an hour to drive from downtown Saratoga Springs to my house and back.  No other service provider has charged me in this manner.

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"Work is done correctly and efficiently, explained everything and made sure I understood what was the problem, and what needed to be done before the work was started. I will recommend him, and also use him for any other repairs."

"He came and replaced a part that did not fix it. Took part with him. He came back and charged me another almost $300 for a new sump pump which I should have gotten the first time he came. I feel I paid twice. Too much money."

"Rd.I had to pay an extra $15.00 because I had an extra air duct or intake vent. He discussed how often the ducts should be cleaned and offered another service that would help disinfect and keep dust mights down. The extra service also extended the length of time before I would need to have the vents cleaned again. I chose the extra service and will not have to have it done again until 8-10 years from now. My nephew who is 45 was not happy I was having the ducts cleaned but he was pleased with their work in the end. I had this done in my last house twice so I am not new to this. I was pleased with their work. They started immediately and finished about an hour and fifteen minutes later. I have house that is almost 2,000 sq. feet. The $230.00 includes the $89.00 I paid when I ordered it through Angie's List.

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"Very well. Good suggestions, hints on daily care, time spent checking repairing. Communicated very well. Polite. I did not want to answer question regarding money paid or were services performed. This question is not clear. Of course, service was preformed. Money paid was relative to parts and/or labor. So this items needs to be divided out."

"North Country PHC was a great choice for me.  You should consider it, too.
After the first winter in my recently purchased 1870's vintage house, it was clear that the patchworked heating system, aging and inefficient, was a big problem.  Upstairs had circulating hot water, poorly installed.  Downstairs had old electric baseboards.  There are no ducts anywhere in the house.  What to do?  Call experts!  Several 'experts' then made proposals that fell short in a variety of ways.  
I met Matthew and Karlene Gucker, the owners of North Country PHC, at a home show.  They listened and told me they very much wanted an opportunity to make a proposal.  They followed up in writing to underscore their interest in my job.  As I had liked them immediately, I made an appointment and hoped they would deliver a quality proposal.  
Matthew arrived at the appointed time, toured my house, listened carefully to my goals, took his time and made careful notes.  Before departing, he told me in detail how he would address the problems I had identified, showed me some problems I had not seen with my inexperienced eye, and explained how he would address all my goals for this big job.  He even significantly reduced the cost of the job by salvaging the hot water circulating system by correcting the offending plumbing problems in its installation.  His was, by far, the best response I had received.  
He quickly followed up with a detailed written proposal that outlined the work, the equipment, the time frame and a meaningful breakdown of the costs.  
North Country removed one decrepit boiler and two very old gas water heaters.  In their place, I received one modern energy efficient combination boiler that heats the entire house, as well as provides potable hot water.  The upstairs hot water circulating system now works perfectly.  The old, offending plumbing that held it together is gone and new, properly installed plumbing has  it all working like a dream.  Downstairs, the house is heated by a radiant system that was readily installed from the basement.  The house is warm.  The boiler is silent and costs less than its predecessor to operate.  I have all the hot water I can use.  Mission Accomplished!
During the installation, one of the company's crew members was hospitalized.  No one could reasonably foresee this would happen.  Matthew and Karlene immediately informed me and ensured that it created no greater delay in my job than was absolutely unavoidable.  The communication from them both was excellent and the inconvenience to me was almost non-existent. They made sure I was never without heat or hot water.  The entire delay lasted no more than a few days.  For me, it amounted to no problem at all, but only because of the pro-active response from Matthew and Karlene.  This could happen to any employer at any time, but not all of them would handle it as well as North Country did.  Their attentiveness to the matter was excellent and much appreciated.
I always felt I was in good hands during this large job. My confidence never wavered that I was getting a great result.  I was rarely without heat or hot water, and then only for a matter of a few hours when essential, relevant work was being performed.  
I subsequently had other contractors in the house to perform some work unrelated to the heating upgrade.  I had to nudge them away from their enthusiastic examination of the work Matthew had done.  They were greatly impressed.  When the inspector from the local department of buildings came to review the finished work, he was also most enthusiastic about it.  He told me, "I never see work this good.  You got great work done here."  
Matthew has been back twice, at no cost to me, to check the work and make some small adjustments.  I don't know how this job could have been better.  Thank you, Matthew.  Thank you, Karlene.  
If you have plumbing or heating work to do, Matthew Gucker's expert input should be sought and carefully considered.  North Country PHC delivers.
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