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"Good job done."

"We have had several Sila visits in recent months - all exceptional. VISIT 1: We had old pipes and valves that limited our dishwasher, so we had that replaced. While there, the Sila agent suggested we replace some of the attached lines and managed to streamline our hookups by removing some of the unneeded valves and connections no longer needed. VISIT 2: We similarly had a great visit and instal from David, who did a very beautiful install on our new water heater. He removed the broken unit, improved the connection design, put in improved valves and labelled each with a tag, then tagged other connections through the basement."

"Prompt & efficient, the outcome was a 9.9 out of 10. Price was very reasonable. Jobsite clean with nothing left behind."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"This was our first time using Boston Standard and we had a good experience. Dylan and Pedro installed our mini splits over a couple days. They were great and answered all our questions and were accommodating with me working from home. Dan showed up on the 2nd day and was also very professional and walked me through the install in our basement."

"We are repeat customers of Hot &Cold Plumbing and Heating, and once again Eric did a great job replacing the old and leaking water line to our fridge. We can now use the ice maker and water filter with no issues. I would recommend this company and would call on them again for other plumbing needs."

"Vast technical knowledge, skill, and excellent customer service are a rare combination in the trades. You'll find that combination with Curtis. I needed a plumber to help with a 2 new bathroom addition project. The plumbing was the most critical part of the project, dictating the location and layout of the bathrooms. I interviewed a large number of plumbers. Some had a rough idea of what they would do, others said they would "figure it out on the job", and Curtis sent me detailed drawings and diagrams. That gave me peace of mind from the beginning of the project and allowed me to layout the bathrooms in the most efficient design. I chose Curtis because he was able to thoroughly explain what needed to be done, he offered me the right price for the project, and I could tell he would be easy to work with. I couldn't have been more satisfied. He installed new plumbing to the 2nd floor and a tub with shower head, toilet, and vanity in each bathroom. He also installed plumbing and a washer hookup in a new location and an ice line for the ice maker in the freezer. He was punctual, worked efficiently, and offered sage advice throughout the project. He was always easy to reach by text or call. And when I needed a pipe moved or fixture changed, Curtis would stop by the same day or the following day. You can't ask for a more dedicated plumber than that. I hope to have him on every job from now on."

"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."