
Serving Sykesville, MD and surrounding areas
Approved
Super Service Award Winner
In business since 1986
Emergency services offered
Warranties offered
"I can’t say enough excellent things about Lance, the service technician who came out! We just purchased our first home so imagine our surprise when barely a month in the large grand chandelier fell from the ceiling in the early morning. I was going to replace it myself but remembered our home inspection pointed out some instances of aluminum wiring in the house so I thought I should have an electrician confirm the outlet was properly done before I go mucking around in the ceiling. Although it cost me an emergency dispatch fee, they had someone in my house first thing the very next morning. Lance was prompt and just so amazing - very kind and careful with keeping our house clean, taking care of the floors and finishings and really went above and beyond to help a very frazzled young family try figure out the mess they just purchased. While he was at our house we opted to have him also see if he could remove two outlets in the dining room from a dimmer switch so they can be always on. He explained the pricing up front and I knew what the job would cost as a final number before he began any work. For the first job, I was very impressed with how thorough and complete he was in taking care of not just the replacement chandelier, but even with safely disposing of the now broken old chandelier for us! He even offered to help move some boxes for the Salvation Army pick-up we had scheduled - I was just blown away by how kind and helpful he was! For the second job, I was so very pleased that he took the time to really figure out what was wrong. He ended up spending almost three hours discovering several issues - including things like faulty attempts at mitigating aluminum wire connection points in several outlets that we received confirmation prior to settling on the home had been fixed. He was able to come up with creative solutions to safely leverage what was already available to solve our problem and the best part is he really took the time to not only do it right, but to explain everything as he went and really helped me learn more about my house and how I can discover and resolve similar problems in the future. Being someone who is always trying to learn I really appreciated his willingness to answer my questions and share his depth of knowledge and experience! In the end, even though the job was a lot longer than either of us thought it would be, and even though the original cause for the emergency dispatch was already resolved, Lance made sure he stayed until we had a solution in place and we still only paid the initial quoted price! Yes, the price did seem a bit high compared to what I’ve seen on other provider’s quoted rates. However, the work really is just that good - absolutely worth it AND charging by the job instead of the hour takes all of the guessing out of how much you will need to pay, not to mention covers situations like this where the job ended up taking quite a bit longer than originally anticipated. We couldn’t be happier. We were so pleased with the service that we also signed up for their annual service plan to avoid emergency dispatch fees in the future and to get their annual safety inspection. There’s a lot of uncertainty associated with buying our first home, but at least we now know who we will call for all of our electrical needs!"





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