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"Professional"

"I’ve used Len the Plumber in the past, but after today, I will never be using their services again. I called to follow up on a recent (and expensive) drain repair - work that my family stretched our budget to afford. The plumber who came out was great: professional, kind, and respectful. But unfortunately, the drain is still not fully cleared. When I called customer service to ask if there was any warranty or guarantee on the repair, I was met with nothing but attitude. I wasn’t rude, I simply asked a question. Rather than receiving a straightforward answer, I was spoken to in a condescending and dismissive tone, as if I didn’t have the right to inquire about a service I paid a significant amount for. If the answer is “no, there’s no warranty,” then just say that. I would’ve scheduled another appointment and paid for the additional work. But I refuse to support a business that treats its customers like that over the phone. I hung up and blocked the number. To whoever runs this company: please take customer service seriously. It’s hard enough to pay steep prices for plumbing work—being treated rudely on top of that is unacceptable. Hire people who are kind and respectful to your customers. You’ve lost my business."

"I love my system and Charles Crawford is always so helpful when I have questions. Highly recommend!"

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"PLEASE BE AWARE!! DO NOT USE ROTO ROOTER!! THEY ARE SCAMMING HOMEOWNERS!! My son and his fiancé just purchased their first home on Thursday, they noticed the utility sink in the basement was backing up which seemed to look like brown paper towels or cardboard when they would flush the toilets on Saturday, we called Roto Rooter to come out because we assumed the lines were clogged from the material. Roto Rooter advised it would cost $689.00 to snake the line, if they could not get the line unclogged it would be a charge of $200.00. This includes a camera to look at the pipe to make sure nothing else was damaged. The gentleman gave me a discount and charged $500.00 to snake the line, He was able to unclog the pipe. HERE IS WHERE THE SCAM BEGINS!! The Camera Man “Doug” arrives to use the camera. Immediately on arrival he says to my son, OH you just bought this house. He forces the camera down the pipe from the inside of the basement. He tells my son he has major problems, there are rocks coming inside your house through the pipes. I have a recording of the camera and we did not see any rocks whatsoever. He told us the pipes needed to be excavated and replaced. He told my son there was no clean out outside his home so that would need to be installed as well. He quoted my son $8,000.00 to dig up the yard, replace the pipe and install a clean out!!! Dough told my son he could not stay at his home; he could not run any water at all, or it would cause major issues. My son and his fiancé had not even slept one night in the house yet, they had just purchased their home. I told my son to take the estimate and tell them have a nice day!! We received a second opinion and ROTO ROOTER was totally lying!! There was a clean out right on the outside wall of the home, there was absolutely nothing wrong with the pipe besides it was slightly off which most likely has been that way for 60 years!! The second opinion we received placed a camera down the pipe, the camera went in the pipe very easily. “Doug” had to force the camera down the pipe and manipulated the camera to remove the ball so it would show there was damage when there was no damage. A day my son and his fiancé should have been happy about purchasing their first home turned into the worse day thinking they just bought a house they could not even use at all because this company wanted to try to get money out of a young couple that just purchased a new home. PLEASE DO NOT GET SCAMMED BY THIS COMPANY. There have been several lawsuits against this company for the same exact thing over the years in different states as well."

"Dan arrived on time and promptly went to work. He inspected the all of plumbing system and identified some minor potential issues. The install was clean and quick. Dan left the work area spotless when finished. I would definitely hire TNT in the future"

"Nice, reliable, and responded immediately."

"We hired AJ Michaels to do our yearly service to our steam boiler, they came out on a Wednesday and performed the annual maintenance. Friday, no heat! They sent another tech out on Sunday to tell us that the return lines were blocked, thus hindering the performance of our unit. The following Saturday, thus far,a week with no heat in January, to give us an estimate on replacing the blocked return pipe with new copper pipe. We get an estimate for the job, $8,400 dollars, WOW first RED FLAG! The pipe they are replacing is roughly 50 feet of exposed pipe in our basement, so the estimate seemed ridiculously high, so we asked for a description of the work being done (hours of labor, price of materials) and we were told that AJ Michaels DOES NOT provide a itemized report of services provided, BAM! SECOND RED FLAG!! Any professional service provider should provide a detailed itemization of what services you are paying for, and as a consumer, you should ask for that so you know what you are paying for. I emailed the estimator and questioned the excessive price tag (after doing a simple google search to find out that we can get a brand new unit installed for roughly 10k) his response that it was going to take 3 days to complete the job. I am by no means a professional in the HVAC industry, but taking 3 days to remove and reinstall 50 ft of exposed pipe seemed outrageous, so I asked if they could do any better with the price. He came back with 2 days of labor, instead of three, and drop the hourly wage from $200 an hour to $190 an hr, taking us down from $8,400 to $5,200, BAM!!! THIRD RED FLAG!!! Why did he not give us the $3,200 break the first time? I believe it was because he knew we did not have heat, and we had to have the work done! AJ Michaels was taking advantage of our situation in a time of need. We have since received a detailed written estimate from another company (40ft of 1 1/4 inch pipe, 6 elbows, 2 tees, 2 unions and 4 to 5 hrs of labor) ready for this...$2,500. You decide if you want to use AL Michaels in the future, but if you do, I strongly recommend that you get a detailed estimate if materials and projected labor costs and don't allow them to price gouge you like they tried to do to me. I, personally would look into another company that is about taking care of their customers and not padding their pocket!"