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"John did a great job. He explained everything he was doing. He kept the area where he was working clean and replaced the furniture. I was very pleased with the final product and would call your company in the future."

"They did a good job."

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"Great service. Very thorough. Called them again to do an HVAC service. Very satisfied with FH Furr. I highly recommend this company."

"I’ve been a customer since 1990 seen many changes some good some bad. I had the pleasure of talking to a lady named Pat M about furnace filters she was extremely helpful and provided all the information I required. I ordered them online just as she had provided it all worked out fine. I should see them in 6 to 7 days. When I had my new system put in, I had an electrostatic filter system installed. Here’s the problem. I have to buy the filters online. F H Furr does not sell them. It seems to me that if I had it installed there, I should be able to buy the pieces I need to keep it serviced instead of going online. Like I said, they’re usually good with their Service and I like most of their technicians. They are usually very, very good. But it’s a little things like this ther just aggravate me."

"Excellent, professional, courteous, thorough highly recommend"

"At first, I thought it was a burst pipe from the week + freezing temperatures but I needed a garbage disposal replacement. They were very responsive. Codey, the technician, was very polite and professional. I was referred by a neighbor who has used them for years. I am very pleased with their service. Mary Collins"

"Fast service! They came within an hour of my call. Spent over 2 hours diagnosing the problem. Spoke with Trane to confirm his findings. Then came back 3 days later with the faulty circuit board which was covered under warranty. Price was less than I expected and the gave a discount because I am a veteran. I highly recommend this company!!!"

"Good work and they were lovely to work with"

"I contacted Bluestar Air Mechanical for a second opinion after an appointment with Air One. I have a Carrier HVAC system, and the Air One technician recommended a complete system replacement, claiming the blower was bad, the furnace control board needed replacing, and that there were other issues. Since replacing the HVAC is a big investment, I wanted to get a second opinion. It was only after comparing the service from Bluestar that I realized Air One may have been pushing for a new system sale or lacked the expertise to properly diagnose and repair the actual problems. Isaac, the technician from Bluestar, spent about an hour thoroughly diagnosing and fixing the issues. He found burnt wiring in the furnace and discovered that the wrong capacitor had been incorrectly installed in the AC. Isaac replaced the burnt wiring in the furnace and the capacitor in the AC. After these repairs, my Carrier system was back up and running—without the need for a costly replacement. Bluestar, and Isaac in particular, demonstrated professionalism, expertise, and honesty. They focused on resolving the actual issues instead of pushing for an unnecessary system replacement. I highly recommend Bluestar for their reliable service and Isaac’s thorough and knowledgeable work."