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"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"It was fine. They were on time, very efficient, and we hadn't had any problems."

"They did a very good job. The work was good but on Angi ads said they can do plumbing and the whole job but when they came in they told me I need to hire someone to replace the plastering because they can't do it."

"I had to move quickly, was going through a divorce and needed work done at the property to which I was moving. The most urgent item was erecting a fence for my dogs. Jeff met me at the property and we discussed a number of items I wanted done. He spoke about the big projects he's done for large corporations and assured me he could get the work done prior to my deadline. Jeff told me he needed a deposit to get started. Because I didn't want any delays, I gave him a $1,200 deposit without anything in writing. He missed every promised deadline and each time I contacted him, he turned the situation around saying he would get the work done if I stopped bothering him. I continued to contact him because nothing was getting done and he hadn't done anything to move the work forward. He was rude and extremely unprofessional. I kept on him and he finally provided me with a day he'd be out to begin erecting the fence. I couldn't be present the day he was scheduled to be out and when arrived at the property, Jeff was not there, but there were holes throughout my lawn. I called him and was told that a fence could not be erected on my property - no one would be able to install fencing because of tree roots. After he told me he couldn't proceed with the fencing, I requested that my deposit be returned. He first said he would refund the deposit. When a week passed and I received nothing from him, I contacted him again and he told me he did the work and was owed the money. Because he spent time making holes all over my property, he believed he should be paid. By the way, he left the holes throughout my lawn. Holes that created a liability for me. I continued to contact him and on one call, he indicated that he visited his lawyer and would be sending me the invoice for the money due to him, and indicated that I would receive a check for the remaining portion of the deposit. I never received any of my deposit back. Jeff is dishonest and anything but honorable. Beware."