Get matched with top heat pump installers and replacers in El Paso, TX

"The owner of the company, Alonzo, arrived exactly at appointment time. Work began immediately and explained to me the process and procedure for cleaning the outside coil and inside evaporator unit. The a/c system was low on refrigerant, so he recharged the unit. Everything went well and even returned to check on the evaporator pan due to a leak. That was taken care of without any problem or extra $. Top notch service!"

"Val the sales representative was prompt from the first point of contact to give quote to staying on top of the job during the course of the A/C installation. At the end a walkthrough was performed and final finish detail's were rapped up to satisfaction. If I may added installed a two zone system."

"After cleaning & sanitizing, one of the air ducts was emitting particulates. We demanded that that the contractor return & redo that particular air duct. Also, the stand to one of the roof-mounted condenser units was obviously mounted crooked. The contractor & owner returned to correct the problem. StarTech accommodated our schedules and installation preferences & completed the project on time. However, since the installation it seems that StarTech has been nonresponsive or slow to respond to certain items of concern. Items of concern: 1) StarTech for the longest time did not provide us with a final invoice detailing the items/services purchased along with the maintenance agreement. It wasn't until the first cold weather when we weren't able to turn the heat on, that StarTech sent a technician. I reminded StarTech of the invoice & finally one was provided to us. 2) Early on, the switch to one of the condensate pumps would be stuck in the "On" position and I was concerned that the motor would over heat & burn out. My call was to StarTech went unheeded. 3) The location of the condensate pumps interfere with the routine maintenance of cleaning of the filters. When I explained this to the HVAC technician, he said that he would acquire some materials to install longer hoses & electrical cords that would allow us to safely move condensate pumps out of the way during maintenance. To date, this task has not been accomplished, nor have we been contacted. Summary: StarTech completed the project satisfactorily and accommodated our needs. The company's lack of attention to details & lack of customer service resulted with us giving the company this average rating."

"Reasonably priced, Scott was responsive to questions and prompt in communication. No big sales pitch or glossy flyers. Just good basic info. Sammy was our install guy. His team worked hard until all was completed and thoroughly cleaned up. Finished by explaining everything that was done and setting up inspection at our convenience. The AC is running like a dream! Happy! Would recommend!"

"Dryer vent needed the cleaning really bad , dryer is working at 100% ."

"Absolutely awesome! Repair service offered to arrive within one hour, I was unable to make that because I did not expect such quick service. AC back on same day with a temporary thermostat, full replacement with new thermostat, project completed the very next day. I am very pleased and impressed that things were taken care so quickly and professionally."

"Insulation Works was fantastic to work with. On time, professional and friendly. Would highly recommend."

"Fast installation, great work to go with it"

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"My contacts with Brad Brown were via long distance. I was not able to be on site at any time during the project. He was great - my tenants liked him and are very appreciative of the new unit. Brad was kind enough to make a second trip to instruct them on the use of the newly installed thermostat. I think he is a great person to work with and would recommend his product and service to anyone"