Get matched with top brick or stone fireplace repairers in Gurnee, IL

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Kind and compassionate service by Corbin and Spencer. I would recommend this company wholeheartedly!"

"it went well, we were so delighted with the young man that came by. he was so helpful and he was very professional, which is so unusual in young people theses days. He even took the time to show us how to light out first fire. Thank-you so much...."

"The owner Eric came out personally to inspect and install the Fireplace Insert. This is my second year with the unit and I couldn't be more pleased. All the staff was very pleasant. I would definitely hire again."

"I hired Brick Transformers for our home’s exterior brick staining project, and they did an outstanding job. I’m extremely satisfied with the results. Harry, the owner, is professional, knowledgeable, and friendly, and the entire crew was great to work with. Harry took the time to do a thorough consultation with us to understand our vision for the final look, and he executed it beautifully. Even after the project started, we decided to make a few changes to the color shades, and Harry was very accommodating and flexible in making those adjustments. Overall, I’m extremely pleased with their work and would highly recommend Brick Transformers to anyone considering brick staining."

"They did a great job! The workers were courteous and skilled. Everything was cleaned up at the end of each day!"

"VERY impressed with the work and overall professionalism of Coast to Coast. From the proposal/quote stage all the way through payment, everything was fully communicated, executed quickly, and delivered with the utmost attention to detail —probably 2-3 weeks from first contact to finished work. They fixed the tuck pointing on our very old, crumbling limestone foundation and installed 3 glass brick windows. Even rough areas I would've expected them to miss because I hadn't explicitly pointed them out were touched up. Would definitely use again in the future. THANKS"

"Was an excellent experience working with Greg and Fireplace by Design. We interviewed several fireplace "stores", but no one showed the desire to help us through the process...(we had no fireplace in the home), as Greg did. He was patient, professional in every respect, and always had our best interest in mind. A comment we often get from people seeing it for the first time is that they assumed it was always part of the house. We love the results and my family is enjoying the fireplace often!!"

"Had a chimney cleaning and inspection in early Oct. Both Sol and his assistant Margaret were friendly and professional. Sol is very knowledgeable and answered all my questions, and I felt very comfortable with going ahead to have his company install a chimney liner. Greg and Gary came about 10 days later to do the installation, and were also friendly, professional and respectful of my home. They politely answered more questions and cleaned up the area better than it was before."

"Miro and crew did a very nice job. They were skilled in matching our bricks, responsive and Professional. Did an excellent clean up job. We would definitely use them again."