Get matched with top heat pump installers and replacers in Horseheads, NY

T-Mark Plumbing, Heating, Cooling & Electric was founded over 25 years ago to provide friendly, efficient service to residents and businesses across Buffalo and Western New York. The largest family-owned and operated business in WNY that understands the challenge and frustrations that can occur with plumbing, HVAC, and electrical emergencies. Community voted the # 1 company in 716 and available 24 hours a day 7 days a week. Our day one focus has never changed: 100% customer satisfaction. We take the time, every time, to ensure our customers are left happy and satisfied with not only the quality of our work, but with the entire T-Mark experience.

"When I was looking for a new high efficiency furnace, I received several quotes and Sure Temp was almost $800 cheaper than any other Carrier dealer. They were on time and did a neat and effective job of installing the furnace. They made sure that everything was clean and all of the paperwork was simple. I was very happy I bought the furnace and used them. Since that time I had 4 service calls. One was related to a minor issue related to installation that appeared during the winter and was quickly dealt with and three calls were related to an issue outside of their control that was tricky to resolve. They were very responsive in getting to my house and dealing with the issue, sometimes having same day service calls available. They were able to get the issue resolved through alot of research and once it was dialed in I have not had a repeat. They took care of the paperwork for the warranty and I never had to do a single thing. I am very happy with my experience with Sure Temp. Based on my experience with the installation and attentive follow-up service, I recommend Sure Temp.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Looked to job over, told us what needed to be done. Ordered new boiler, installed in 2 days. So happy we found him!"

"When our Central Air Conditioning Unit stopped working, we called Gary and he came right out the next day. He evaluated the problem and offered to repair or replace the unit. He provided insight and pricing for both options and looked to find the part in the most timely manner. He even had a portable Air Conditioner available for us to rent so my elderly father could have it in his bedroom, which was a life saver since the heat and humidity was unbearable. Gary completed the repair and got us back up and running as quickly as possible. He was caring, courteous, and honest through the entire experience. I highly recommend 2nd Generation HVAC. A+++"

"I needed ductwork and everything put in my house because I previously had a Boiler. It was a big job! I was impressed with how quickly he got it done. He left everything clean after he was done also. No complaints here!"

"Went well to this point of replacing parts. Then the United needed to have a system leak test and then needed freon put in pump. This was refused by Choice warranty. We were left with a partial repair and a heat pump not able to do it's job."

"Fred and his team are true stars. We needed to replace our entire HVAC system and they came in to do free estimation on the day that I submit the request. We had contacted several other local companies and all of them were asking for over 10k even with some cheaper/smaller brands. We finally landed with Southern Tier Heating and got Lennox for less than 7k including labor . They were able to start the project within 3 days from the day that I made decision and got job done in 2 days. Super nice and respectful team. Strongly recommend."

"The last was a rental company that we have and we used them for an air conditioning and heating system. It was Bototach Mechanical. It’s been a good program for us. They’re very responsive. I don’t know what the thought process was. My husband said, well let’s try these guys and so we did. We have an older home and it’s proved to be a very good deal. The quality has been pretty good, so I would give them an A for the quality. I will give you one helpful hint though. If the company decides they want to replace an appliance, you need to call them and negotiate with them because you can upgrade, but you need to talk to them in person not just do it over the internet."

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