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Find Brick or stone fireplace repairers in Morganton

Avatar for Carolina Foundation Solutions LLC
Carolina Foundation Solutions LLC
4.7(
85
)

Serving Morganton, NC and surrounding areas

In business since 2002

Free estimates

Warranties offered

"I cancelled a job I put a deposit of $10,826.95 down for because the sale of my home fell through. I cancelled on June 13th and I still haven't received my refund as of 8/19. We have reached out on 3 separate occasions. My wife and I have been told different stories by different people as to what happened, but not much of it is adding up. After holding our deposit for over two months the manager said-- "We cannot do anything more to compensate you." Apparently, it is being overnighted this evening. Sadly, my advice is to proceed with caution. I give 2-stars because they apparently still have the money to refund me, it could have been worse I suppose."
Recommended by89%of homeowners
Avatar for '58 Foundations & Waterproofing
'58 Foundations & Waterproofing
4.3(
14
)

Serving Morganton, NC and surrounding areas

In business since 1958

Free estimates

Warranties offered

"I had a very unfortunate experience with a misleading sales rep. In December 2022, a sales rep named Ryan came out to my house to show me my options. He suggested that we have a perimeter trench dug around the basement with a well and sump pump. He went over the options with me and told me about the amazing sump pumps that 58 Foundations & Waterproofing has...they are battery back-up in case of a power outage. I was excited about that because it gave me peace of mind. Let me be clear when I say that there was only a SINGLE option presented when it came to the type of sump pump they provided. Ryan gave me the option of a battery back-up and no other options. The install crew comes out, does a fantastic job, and gets it all done in a timely manner. 5 months passes and we have some bad storms rolling in. I wanted to be sure that the sump pump battery was still good, so I open the lid of the well to check on the battery, only to find out that we have a pump without a battery back-up, like I was told by my sales rep we would have. I reach out to the company to see if the battery is hidden inside the pump. After 24 hours, I still haven't heard back from the company, so I reach out to the sales rep directly. He tells me that I didn't purchase the battery back-up pump and that he would be happy to sell me one for an additional $1,500 (I am sure he would be happy to sell me one). I contacted the company to see what resolution we could arrive at. I have basically been told at this point that I did not purchase one even though the sales rep told me I was getting a battery back-up pump. A battery back-up was VERY important to me. The SC manager for 58 Foundations & Waterproofing called me today and offered to sell me one. But I cannot bring myself to pay for something that I was told would be included. She told me that the invoice does not show a line item for the battery back-up and that the invoice only lists "sump pump". But, how was I supposed to know that "sump pump" didn't mean the battery back-up pump that the sales rep told me would be included? How was I supposed to know that there would be a separate line item for "battery"? They have relied on the ignorance of their customers to take advantage. Everyone who gets one of these systems, make sure that you actually get what your sales rep told you...because I did not. And at the end of the day, of course the company has blamed me for the miscommunication. The SC manager told me that there was just a miscommunication and that she was sorry that I did not understand what I was purchasing. In reality, the reason that I did not understand is because I was misled. Until this issue is fixed and a battery back-up is installed free of charge, I will continue fighting this issue."
Recommended by85%of homeowners
Carpenters For Hire
4.0(
2
)

Serving Morganton, NC and surrounding areas

In business since 2001

Free estimates

Emergency services offered

we are a small general sevices company, i personally have been in this field 23 yrs, our company mainly consist of 4 people, reason for that being is that i only work people i can trust to do the job the way it should be done. which is the right way or no way at all, and they are all people i have known for all or over half of my life. i also have subs that i use as well and once again they are only people i trust. i wouldn't chance bring someone i don't know or trust into someones home. my business is made up of myself, my brother, and 2 of my friends. we all have clean crimial records and are drug and alcohol free. we do not as for monies for material and labor up front for that is not good business. we figure materials for job and place orders and let you the homeowner pay for them, that way you know what the cost is and you feel safe that no one is making the usual 15% as alot of the people in our industry does. i want the work i do for you to be done right and as cost affective as possible for you the homeowner. for that is the standup and honest way of doing business. my work truck and tools are paid for and that saves you money because i don't have to charge a large hourly rate to pay for those things. i have lisenced contractor that work with me as well if needed. i do everything in my power to save my customers $$$$. and still do the job the way it should be done. thank you for your time, sinserly Robert Grigg DBA ( Carpenters for Hire) . if you would like to see some photos of work check out robert grigg or carpenters for hire on facebook

Recommended by50%of homeowners
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