Get matched with top heat pump installers and replacers in Roanoke, VA

"Couldn’t be more satisfied. From quoting the job, to scheduling, to installation was seamless. Highly recommend this company!"

"It went splendidly.. I couldn’t have been more impressed with the professionalism of the installer, Scottie Fralin! He made a recommendation as to complete replacement of toilets which he obtained for me since I am elderly and have neuropathy in my hands and arms, making purchasing and handling the pickup of not one but TWO commodes daunting. He cleaned up the areas after he completed the work, leaving me “good to go”! I suppose I didn’t realize the old commodes were nearly 30 years old. I’m pleased with the replacement choices! Thank you Scottie! And thanks for your patience with my chatter."

"Very professional. The technician quickly diagnosed the problem and was able to replace the defective part. A little pricey."

Bob Garrett Services is a Class A Contractor specializing in whole-home generators, HVAC, and plumbing. For nearly two decades, we’ve served customers with our hallmark quality in the Roanoke, Lynchburg, and New River Valleys. Whether you need help with standby whole-home generators, tankless or conventional water heaters, HVAC, or plumbing repair, you can count on Bob Garrett Services.

"It was an outstanding experience from start to finish. The floor sanders left my heat pump running while sanding. I replaced my duct filters three days in a row because they were filled with dust and debris. I needed help in a hurry, and Keith went out of his way to make it happen so my painters could arrive on time. I also had electrical work happening on the same day so the power was turned off. Keith went above and beyond to find a portable generator and complete the work. It was an all day job in the heat, and Keith got it done. My vent filters have been sparkling clean for the five days since he did the work. I highly recommend this company."

"Mr. Tilley is to great work with and very knowledgeable. He came out the same day I called and validated my findings. Late the night before it was scheduled to install the unit I called to go ahead and replace my second aging unit as well. To my surprise, his crew showed up and installed both units the next day. I wouldn't hesitate to recommend Mr. Tilley to anyone that has HVAC needs."

"Tilley's carried high quality Trane heat pumps. Installation is professional & the price was reasonable. My electric bill went down noticeably the next month. I was able to get a rebate for installing an be efficient heat pump. After installation it took a few calls to have them call me back. I needed information - the heat pump worked very well."

"Jason Johnston and his staff were, and always have been, professional, more than competent and trustworthy! We had a major issue with the installation of our wood burning furnace by another local company, as well as that same company completely messing up our heat pump. We were left flat with a tremendous mess on our hands. I found Johnston's company and he came in and actually took the time to look over the specs for the system and worked with us to get it straight. We have had to have him return for that system several times, for things that were our fault not his, and he has always been prompt, attentive to our concerns and fair and honest in his dealings with us. We highly recommend you consider hiring this company for your HVAC needs."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Recently, I had my electrical panel upgraded, and the entire experience was a major improvement for my home. The old panel was outdated, constantly tripping breakers, and wasn’t keeping up with the demands of modern appliances. After the upgrade, the difference is night and day. The installation was handled professionally from start to finish. The electrician walked me through the process, explained what needed to be updated, and made sure everything met current code requirements. The work was completed on time, the wiring was neatly organized, and the new panel looks clean and modern compared to the old setup. Most importantly, my home now feels safer and more reliable. No more random outages, flickering lights, or worrying about overloading circuits. I also now have room on the panel for future additions—like a generator hookup or EV charger—without needing another major upgrade."