Get matched with top heat pump installers and replacers in Hesperia, MI

"Fred is very professional, polite, honest, and a person of his word. Gave us a great quote, and stuck to it to the penny! Was actually 15 minutes early when he came to remove our 22 year old furnace and some of the ductwork and install a new 96% energy efficient gas furnace, and a humidifier. He told us the job would take 4-5 hours to complete, and it took him 5 hours, but that included cleaning up too. Left his work area clean, and even took the old furnace and duct work with him. Did a fantastic job, and we love our new Goodman furnace. We had gotten 4 quotes from different Heating & Cooling companies, and he was the most reasonable by far. My husband and I both liked Fred after meeting him and talking to him for a while, and knew he would be our choice to put in our new furnace. We highly recommend Fred Vanderstelt for your heating and cooling needs!"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

**Seniors, Military, First Responders $50 off and one free dryer vent cleanout; valued at $100** Due to COVID19 we will temporarily shutdown until April 11th* We have a number of solutions to ensure that your home's air and water is safe and will keep your happy and healthy for years to come. We offer air duct cleaning, dryer vent cleaning, water purification systems, air purification systems to help protect your family.

"The guy arrived on time and replaced the heating element in a professional, timely manner. Great job!"

"Very knowledgeable, very thorough with the quote, the price the gave me was the price I paid, the a/c was installed 5 days later when I got back from vacation and was completed in 4 hours only because the coil they had was slightly bigger than the enclosure. I would absolutely recommend to anyone.....Talk to Sears!!!"

"The last was a rental company that we have and we used them for an air conditioning and heating system. It was Bototach Mechanical. It’s been a good program for us. They’re very responsive. I don’t know what the thought process was. My husband said, well let’s try these guys and so we did. We have an older home and it’s proved to be a very good deal. The quality has been pretty good, so I would give them an A for the quality. I will give you one helpful hint though. If the company decides they want to replace an appliance, you need to call them and negotiate with them because you can upgrade, but you need to talk to them in person not just do it over the internet."

Back Country Heating & Cooling LLC is a locally owned and operated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals have years of hands on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!

"Sears is a great company but, the Price's are way to high for a Heat Pump/AC and the Windows.."

With over 20 years of HVAC experience, here to help you with all your Heating and Cooling needs

Your home is the most important asset you have, so when you�re ready to choose your heating and cooling company, get yourself the best contractor in the business! \n We are a heating and cooling Plymouth, MI based company. We�ve been in business for over 30 years, specializing in residential and commercial systems, offering installation of everything from a tankless water heater to Trane air conditioners. All of our experienced staff are qualified and have been with us for many years. We hold ongoing training and safety seminars to ensure the procedures we use are up-to-date in quality control and superb performance. \n \n