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"We used this company before and liked the results, but this time around the quality was not as high. We were told - after we selected our stone - that there would be a long time between measuring and installing, due to a backup of work on their part, as I understood it. Since theirs was the only place we could find this particular stone, we decided to go ahead. It did mean a long delay in finishing our project. Besides that inconvenience there were several issues. First, they forgot to tell us to order braces for the island overhang -- good thing we figured that out on our own. Also, they would only let us use their custom made, expensive braces that would take several weeks to come in. Again, good thing we figured out to order them early enough. Then there was a delay due to trouble getting one of our sinks, which problem they finally explained to us after someone in their shop implied it was our fault for changing one (small) part of the order. Then the vanity counter was cut wrong, and if we hadn't noticed it we had to wonder if they'd have installed it anyway. No one ever apologized for the error. It was our good fortune that there was similar stone in stock (after we had been told they didn't have any more of this type). And the "white" sink we ordered through KSI was definitely not white, and we were told to go find another sink on our own. Which we did, and surprised them with how fast we got one. Makes us wonder why they, who do this all the time, couldn't do as well. When the installers finally came back with the stone cut correctly, and both sinks correct, there seemed to be a "chill" in the air. They were just not very friendly this time around. To the company's credit when I informed them about how this part of the install went, they responded quickly and were appropriately apologetic, explaining the circumstances which had nothing to do with us. We can understand how everybody can have a bad day, but it put a bad tone over finishing the project. The counters looks nice, but the trouble we went through along the way was frustrating. We may be looking for a different company if we do work like this in the future."

"This was exceptional service. Rocky came on site and matched the brick and even incorporated the brick design of the house into the mailbox. I have received nothing but complements from my neighbors. He built my mailbox better than the original !"

"They showed up on time and completed my project in one day!! They furnished all the building materials and brought it with them. I highly recommend them and plan on using them on this project again. They will probably make my roof trusses. Great guys!! Easy to talk to and very knowledgeable..."

"Shawn and his crew did a remarkable job and a considerable amount of work for only $30,000. This does not include the cost of the swim spa nor the eventual work that will be done to install an outdoor kitchen on Shawn's concrete pad and under his cover. The cedar pavilion is a work of art. It is in the craftsman style. This is about the 4th or 5th project Shawn has done for us, and we already have him on an additional project to expand some of the deck space around the pavilion. He has virtually remodeled and re-built our entire house! Shawn is so easy to work with, is flexible, and his price is always so reasonable. He and his crew do quality work and he usually has suggestions that will make the results even better than you originally expect."

"Everything went great! Mr. Strickland kept me informed throughout project with scheduling, install process and concrete maintenance. Would definitely recommend!"

"We own this house in Knoxville, but we live in Ohio. I called Kent, and he immediately went out to take a look.
Due to a near by pine tree, whose needles fall on roof, three truss ends and four plywood pieces had rotted, and shingles in this area needed to be replaced.. He called me the next day with details and estimate. He told me the rest of the roof was in good condition. He started the work the day following our agreement and even had his crew trim the tree back a little. It looks great, job well done and finished quickly during this wet season. His price was good and I really liked how quickly he got his crew started. I would definitely hire again!

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"Our stone walk way is on a very steep hill.  Ab and his team worked carefully to get the 200-300 pound stones down the hill to the path site with minimal disturbance to the yard and grass.  He suggested a certain type of stone that would provide long-term durability and stability for the walk to the lake and added pleasing curves so that the steps looked more inviting than a cold stairway.  He was careful to plant grass along the sides of the pathway where the construction disturbed the grass already in place.  While the weather was extremely hot, he and his team worked every day until the project was completed, about 3 days.  They showed up when expected and communicated their plans for the next day at the end of each day.  There were no surprises.  We ended up with some extra materials (stones) and he added extra steps at the side of the house even though that wasn't part of the original design.  There was no additional cost for this work."

"The experience was mixed.  The first half of my job went really well.  I got exactly what I wanted and it was well done.  The second half of my job in the back that was done the second year, I had a couple of problems with that and I haven't been able to get them to come back.  It is supposedly guaranteed work; but they set 4 lime stone stairs for me and didn't put the proper base.  The rain has washed it out from underneath.  I can put an arm underneath the stairs like up to my shoulders.  I have called them so many times and they always say that they will come out to look at it; but it just doesn't happen.  I am really pleased with what's here, but a couple of things need to be addressed.  I know they are at the height of their work season and all that.  When they were here, they were nice guys and worked hard.  Their work is good.  I think they just made a mistake in this one place and another place just needs addressing, that's all.  The portion of the work was good.  I am trying to get them to resolve all this.  I have used them twice.  I like them enough to call them back.  I like the young man and I don't think he is fundamentally dishonest.  He is not taking care of the business like he needs to.  It is like 95% being happy and 5% of the things that needed to be done."

"Excellent very professional took time to explain everything and fair price"