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"They did a great job and everything was as promised."

"Absolutely Horrible. Go elsewhere. In summer of 2023 I sought quotes from Roofing companies to redo the roof on my house. I accepted the quote of Lines & Lundgreen even though it was the second highest, but based on 1) the fact I went to high school with some of the family members, 2) their sales pitch, 3) and the company is now ran by a local politician. That should have been the red flag, but it wasn't. I was misguided and their ill-performance was costly. On September 15, 2023 I submitted payment for 50% of project's cost, $15,260. I was told they were "a little behind but would get started in the upcoming week or so" and the owner, Jonathan would talk to me before starting. Let me explain how "or so" is defined by Lines & Lundgreen. September went by. October 2023 goes by. Nothing. November 2023 and still nothing. On 11-18 we get a decent rain and my roof starts to leak. I reach out, answer, "we are still a little behind but expect to get started this month." December 2023. Nothing. January 21/22, 2024 rains so hard, I now have leaks in 7 areas. The drywall starts to fall inside the home, insulation comes down. Contact L&L. Answer, "we are so sorry" February 2024. Another half-inch of rains, I have buckets all inside my house, NOTHING from L&L. Coming up to HALF A YEAR of excuses, stories, sorries but zero results. All this time, they have almost $8,000 of my money earning them interest, while my expenses on home repairs increase. March 2024. I contact Arizona Registrar of Contractors, other vendors, and start to make a fuzz. L&L starts to make more excuses. At this time, I go to hire Almodova Roofing who is ready to start in 7 days. L&L, so secure the job with a mechanics'' lien on my home, finally show up, 15 minutes before Almodova's first day to start the job but inadequate staff and materials. On my Ring Cameras, you can hear their foreman venting on how the employees he was sent did not know what they were doing and he had to restart the job to fix their mistakes. Days and weeks go by. More and more excuses. Finally, they claim to finish the roof but it is not. Instead, they send me an invoice for $7,980 and another quote for $2,100 to finish the job. I finally did what I should have done EIGHT (8) months ago, hire someone else. On a Tuesday, I retain another roofing contractor who finishes the job that same week, Friday by 1pm for $1,000. I told all my neighbors and friends already, do not go to Lines and Lundgreen. I am telling you too, save your aggravation and go elsewhere."