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"Very good job. "

"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"I would void these guys like the plague. The original estimate for their "Ice Defense" system was # 3700 and I was told I needed to figure a couple of hundred dollars additional to have their electrician connect the wiring. After the install, I come to find out that their electrician actually wanted over $ 5000 to do the wiring. That's right FIVE THOUSAND ! After a months worth of e-mails and calls back and forth they finally hooked me up with a different electrician that said he got calls like these from a lot of their customers and the cheapest he could do it for was THREE THOUSAND. More calls and more e-mails and they finally agree to split the cost (to avoid small claims court), and the units are finally wired up. Of course by now the first winter is over so I never actually turn them on until the following winter. When I finally do get to use them, my first electric bill is almost $300 higher than any previous bill ever. Contacted them about that and never heard back. Just had them on this winter for ONE DAY during the last storm and my bill is almost $150 dollars higher than the previous month ... FOR ONE DAYS USE. A complete and total waste of time and money."

"Ray did a great job! Used JHI for our first home purchase, and went back to them 12 years later for our second home. Great group and so knowledgeable."